This is something I think we will see a big trend in… Not really a huge surprise.
I remember at the TechCrunch 40 back in 2007 when Mike Arrington quized a exec from Best Buy. He asked them how they hoped to compete with the Amazon’s of the world.The exec responded by saying that people would always want a local place because of customer service.
Well last week Best Buy announced they will be closing 200-500 retail stores throughout the country. And expect to do so per year. They are fully focusing on online sales. Hrmm I think its too late. Good luck with that.
Lets look at why, in my opinion, they are closing the stores.
1. Taxes – I gotta pay taxes on local purchases. With Amazon I do not (at the store).
2. Customer Service – Why? The people in the computer department or wherever in my experience are total idiots. I can Google for any issue I am having and get a REAL answer.